10 Year Guarantee
Our Warranty Information
We offer a 10 year guarantee on faulty materials or components and we offer a 5 year warranty against our workmanship.
In the unlikely event that damages are caused during transit prior to delivery or the items do not meet the specification set out on order, the non-conformance is to be notified to us, the delivery driver and on the delivery paperwork before the goods are accepted and the affected items retained by the driver to return to the factory. We will then replace and re-deliver as quickly as possible. Customer satisfaction is very important to us and if any errors arise we will rectify this in a timely manner. Where customer damages are identified after the goods are accepted, we will either send out the replacement components or items at cost as part of our non-profit aftercare policy
All orders are bespoke and are custom made to measure so we cannot unfortunately offer any returns or refunds on items which meet the specification set out on order. Where there is a warranty claim, we are to be notified in writing along with photographs and a detailed description of the issue. We will then either send out replacement components or arrange for the item to be returned to the factory for inspection and retention or repair then re-delivery. Alternatively, subject to the claim being successful, we will replace the item in question without inspection, collecting the faulty item as the replacement item is delivered.
The Warranty does not apply to items which swell or corrode due to intake of or exposure to excessive moisture or any other neglect or misuse and our liability under this warranty shall not extend to costs or charges (without limitation) of unfixing, reaffixing, painting, polishing, staining, handling, cartage, storage or other additional charges or expenses. (This does not affect your statutory rights).