12 Year Guarantee
Our Warranty Information
We offer an industry leading 12 year guarantee on all moving parts and we offer a 1 year manufactured product warranty on everything else including all workmanship.
In the unlikely event that damages are caused during transit prior to delivery or the items do not meet the specification set out on order, the problem is to be confirmed to us within 24 hours by email in addition to the delivery driver on the doorstep and marked on the delivery paperwork before the goods are accepted. The affected items will then normally be retained by the driver to be returned to the factory and replaced and re-delivered as quickly as possible. Customer satisfaction is very important to us and if any errors arise we will rectify this in a timely manner. Where customer damages are identified 24 hours or more after the goods are accepted, we will either send out the replacement components or items at cost as part of our non-profit aftercare policy.
All sliding door orders are bespoke and are custom made to measure, so unfortunately we cannot offer any returns or refunds on sliding doors which meet the specification set out on order. Where there is a warranty claim, we must be notified by email along with photographs and a detailed description of the issue. We will then either send out replacement components or arrange for the item to be returned to the factory for inspection and retention or repair then re-delivery. Alternatively, subject to the claim being accepted, we will replace the item in question without inspection, collecting the faulty item as the replacement item is delivered.
Delivery damages and warranty issues are extremely rare, but when they do occur, we take them extremely seriously and do everything in our power to rectify the issue as quickly and as painlessly as possible.