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Frequently Asked Questions

Deciding on your Sliding Wardrobe and where to put it

What are the benefits of a sliding wardrobe over a freestanding wardrobe?

Sliding wardrobes are custom made to measure to fit between the ceiling and floor and any width (generally wall to wall), meaning they can be fitted into spaces not used for anything else and can be ideal for covering unwanted things like chimney breasts. Sliding wardrobes also provide vast amounts of hanging and storage space and because the wardrobe doors slide, you don’t need loads of space in front of the sliding doors to get into the wardrobe.

Can I fit sliding doors along a sloping ceiling

Fitting sliding doors below a sloping ceiling is relatively straight forward and only requires a small number of special brackets which we stock and can supply with your order. The brackets are fitted approximately every 50cm, screw to the ceiling and are adjustable so the correct angle can be set to give a flat, level surface to which the top track is fitted. A fascia casing board is then required to cover the brackets and nicely finish the installation.

If you would like to design and purchase sliding doors to be fitted below a sloping ceiling, please contact us before you place your order and we will advise you on what extra things you will need and we will also check the measurements you are using are correct.

Can you make double sided and angled sliding doors

We can and do manufacture double sided and angled sliding doors, however we have to use a specialist framework and track type for both products and the dimensions and angles provided to us must be very accurate. Typically double sided and angled sliding wardrobe sets we cost 75% more than standard made to measure doors, but look fabulous when they are complete and fitted.

If you would like to design and purchase double sided or angled sliding doors, please contact us before you place your order and we will advise you on what extra information we will need to proceed and we will also check the measurements you are using are correct.

Where is the best place to put my sliding wardrobe?

Sliding wardrobes can be fitted anywhere and it is very much a personal preference, however we recommend the sliding wardrobe goes in an area where there is at least 56cm from the back wall and where there are no radiators, doors or windows in the space where you would like the sliding wardrobe to run. Wherever your sliding wardrobe does not run to and/or from a wall, we will supply you with 1 or 2 end panel casing boards to act as a ‘false wall’, allowing the sliding doors to close up against something. The end panel casing boards are 61cm deep and so any wardrobes which include these panels will therefore have a maximum depth of 61cm. This guidance and more can be found in our measurement guide.

Will my sliding wardrobe really be custom made?

Every single sliding door we make for our sliding wardrobes is custom made to the millimetre to fit your exact opening and nothing about the sliding door is standard except for the wheels. Everything including the track sets, sliding door panels and framework are cut and assembled by hand in one of our UK factories. We do not make or sell any standard sized sliding doors and never have done.

What is casing?

Casing or casing boards include end panels which are 610mm deep x 2800mm tall and liners which are 95mm deep x 2800mm long. End panels are used to replace a wall on either or both sides of the sliding wardrobe where there is no existing wall and liners can be used to form a lining around parts or all of the sliding wardrobe opening. Both casing board types are 18mm thick and are available in 4 colours.

Do I need end panel casing boards?

Sliding wardrobes are designed to run between two walls which is why the majority are fitted from wall to wall, however some people want their sliding wardrobe to run from 1 wall and stop before the opposite wall and some people want their sliding wardrobe to not run from or to a wall at all and simply sit in the middle of a room against the chosen back wall. Wherever your sliding wardrobe does not run to and/or from a wall, we will supply you with 1 or 2 end panel casing boards to act as a ‘false wall’, allowing the sliding doors to close up against something. The end panel casing boards are 61cm deep and so any wardrobes which include these panels will therefore have a maximum depth of 61cm. This guidance and more can be found in our measurement guide.

Do I need liner casing boards?

Essentially liners are optional, however you do need them if your opening width is greater than 5000mm or your opening height is greater than 2800mm. If you have a floor or ceiling which isn’t very level or walls which are not plumb then liners can be useful to correct the error before the sliding doors and track are fitted. They can also be used to even out walls which include skirting, dado rails, picture rails or cornices to help provide a flat even surface to close the doors against.

Does the floor finish or type affect my sliding wardrobe?

Sliding wardrobe door bottom track can be fitted to any level floor finish including carpet, lino, laminate, tile, concrete, stone and wood, however if the sliding wardrobes are being fitted before the floor finish is fitted, it can sometimes be worth ordering a liner casing board to go underneath the bottom track. This raises the sliding doors and track by 18mm allowing the new floor finish to be fitted up to the liner casing board.

Are sliding wardrobes an investment in my home?

Sliding wardrobes give any room an elegant and modern feel and can also make a room look a lot bigger if glass and mirror is used in the sliding doors. Your sliding wardrobes come with a 10 year warranty and become a fixed part of the room and home rather than a throwaway piece of flat pack furniture. It is generally accepted that good quality, well designed sliding wardrobes add more value to a home than their initial cost and customers can get in excess of 20 years life from them.

Why choose MySlidingWardrobe.co.uk for your Sliding Wardrobe

How much can you save me in your sales?

At My Sliding Wardrobe we love our sales and we are proud of our long history keeping them going for longer than everyone else. In our sales you can save up to 50% off the RRP, however this doesn't mean our prices will double when the sale ends. As we don't run expensive showrooms, we are always able to sell below the RRP making the luxury of a custom made to measure sliding wardrobe accessible to everyone.

Where can I see independent reviews from previous customers?

If you would like to see independent reviews about www.myslidingwardrobe.co.uk covering everything from the quality of what we produce, the professionalism of our drivers or the standard of our customer service, then you can see our reviews and our 5-star rating on our Trustpilot page.

Have you been designing, manufacturing and selling Sliding doors for a long time?

My Sliding Wardrobe is a family owned, family run business with a family history of manufacturing sliding wardrobes for trade for over 25 years and selling directly to the public online since 2011. There is nothing we don’t know or haven’t seen when it comes to sliding wardrobes.

Are your sliding wardrobes hand made in the UK to the highest quality?

Our sliding doors are made by hand in our factories in the UK, are manufactured to the absolute highest standards of quality and precision and all come with a 10 year warranty. You can find out more about our customer guarantee in Our Warranty Information.

Do you offer a wide range of designs, materials and colours for my sliding wardrobe?

All of our sliding wardrobes consist of between 2 and 6 sliding doors. For every opening we supply sliding wardrobes for, there are 9 different framework and track colours, 16 different casing options and 9 different internal designs. For every sliding door we make there are 6 different door designs, 3 different mirror options, 16 coloured glasses and 18 woodworks to choose from. This means for every sliding door, there are over 2 million possible design variations which means we will always be able to create your perfect sliding wardrobe.

Is your website and sliding wardrobe builder easy to use?

We have spent years developing the technology for our sliding wardrobe builder so that every decision you make is completely visual and your design changes at every step in real time so you can see how your sliding wardrobe will look in your room. Every step has been made as simple as possible, carefully thought out so that anyone within minutes can create and see their perfect sliding wardrobe without confusing or overly technical questions. Our sliding wardrobe builder makes it fun and simple to create your perfect sliding wardrobe.

Do all of your prices include VAT and free delivery in mainland UK?

All of our pricing includes VAT at 20% and free delivery to all of mainland UK subject to our terms and conditions. With My Sliding Wardrobe, there are no hidden charges added to your order before payment. You can see your order value change as you make changes to the design and what you see is always what you pay.

Do you operate expensive showrooms around the UK?

We absolutely don’t operate physical showrooms as they cost hundreds of thousands of pounds each year to maintain and this cost is paid for by customers. In addition to the unnecessary cost, showrooms do not allow you to build your perfect sliding wardrobe in real time as our sliding wardrobe builder does. We have instead chosen to invest in a state of the art 3D sliding wardrobe builder which you can use to design and visualise your perfect sliding wardrobe from the comfort of your own chair. This keeps our overheads low, our prices fair and means you are not paying for a showroom you neither want or need.

Placing an order on MySlidingWardrobe.co.uk

What should I do if I experience any problems ordering?

At My Sliding Wardrobe we take enormous pride in the simplicity and ease of using our wardrobe design tool and website and the overwhelming majority of our customers enjoy a smooth and hassle free design and ordering process. However, in the unlikely event you experience any problems designing or ordering your wardrobe, please follow these 3 simple steps,


  1. Clear Cache by selecting the 'ctrl' button on your keyboard and the refresh / reload button on your screen and if this doesn't work...

  2. Open the website in a different browser or on a different device and repeat what you were trying to do and if this doesn't work...

  3. Call us for technical support 24 hours a day, 7 days a week on 0161 4986 444 and one of our team will ensure the issue is resolved

How do I use the sliding wardrobe builder?

Using the sliding wardrobe builder is really simple, takes just minutes and everything is visual including a 3D image of your sliding wardrobe which updates and changes in real time as you select and change your design. The sliding wardrobe builder takes you through the design process step by step without any confusing or overly technical questions. Our sliding wardrobe builder makes it fun and simple to create your perfect sliding wardrobe.

How do the sliding doors run in the tracks?

The sliding doors run between the top track and the bottom track and all of the weight of the sliding doors is carried by the bottom track – the top track is simply a guide and carries no load. All of the sliding doors whether there be 2, 3, 4, 5 or 6, run on one of the 2 channels in the bottom track, which we refer to as the front track and rear track. When designing how your sliding doors will look, you will design all the front track doors together and then all of the rear track doors together.

How do I decide on the number of sliding doors in my sliding wardrobe?

When you are designing your sliding wardrobe, the sliding wardrobe builder will automatically select the optimum number of sliding doors to give the best value, however you can usually change this to more or less sliding doors as you wish. When changing the number of sliding doors, it is worth considering the size of the individual sliding doors and the access you have to the room where they will be fitted.

Can I order the internals as well as the sliding doors and track?

We offer 3 set designs for sliding wardrobe internals which include shelving stacks, shelving space, hanging space and hanging rails with 3 colour options. They can be selected and added to the order once the sliding doors have been designed, they can be adjusted to fit any sliding wardrobe opening width and height and have a maximum depth of 457mm.

How many colours and styles can I choose from?

All of our sliding wardrobes consist of between 2 and 6 sliding doors. For every opening we supply sliding wardrobes for, there are 9 different framework and track colours, 16 different casing options and 9 different internal designs. For every sliding door we make there are 6 different door designs, 3 different mirror options, 16 coloured glasses and 18 woodworks to choose from. This means for every sliding door, there are over 2 million possible design variations which means we will always be able to create your perfect sliding wardrobe.

What are the sliding doors framework and track made from?

All of our track and framework is made from a minimalist design zinc coated galvanised steel which gives the best value, strength and durability whilst maintaining a contemporary and slick finish to our sliding doors and track. We believe this is the best metalwork on the market and so we make all of our sliding door framework and track using it. Unlike our competitors, we do not offer a large and confusing range of different framework profiles with different prices, we just offer the one we believe is best.

What size is your track and framework?

Our framework makes up the outer edges of each sliding door and has a visible width of 24mm and a depth of 22mm. Our bottom track is fitted to the floor, carries the weight of the sliding doors and has a depth of 68mm and a height of 8mm. Our top track is fitted to the ceiling, acts as a guide for the sliding doors and has a height of 44mm and a depth of 85mm. The 2 top and bottom tracks together need a total minimum depth of 90mm due to them being offset from one another.

What are the casing and internals made from?

All of our casing and internals are made from a high quality 18mm edged MFC with casing boards, shelves and end panels 2800mm long and all come in a range of colours with all necessary brackets and fixings. Our shelf stacks have a finished width of 400mm with the exception of the Oklahoma which is 600mm wide. Our 25mm diameter chrome hanging rails are supplied at 3000mm long and also come with all necessary brackets and fixings.

What is a soft close pack?

Soft close devices stop the sliding door before it meets the wall, liner or end panel and then pulls the sliding door closed slowly. A soft close pack is made up of soft close devices for sliding doors which always rest against a wall, liner or end panel and sliding door positioners for sliding doors which do not always rest against a wall, liner or end panel (generally middle doors). Soft close is not mandatory, however a soft close pack can be a really nice way to finish off your sliding wardrobe.

Can I order more than 1 sliding wardrobe at a time?

You can order as many sliding wardrobe sets as you like on each order and have them delivered together or you can order each room at a time and save your designs as you go, it’s completely up to you.

How do I control the cost of my sliding wardrobe as I design it?

The most economical sliding doors are single panel (Denver) doors in mirror. The larger the opening width the higher the cost and sliding wardrobe opening heights above 2490mm are generally more expensive than those 2490mm or below. Moving to sliding door designs with splits in them adds cost and moving from mirror to tinted mirror, coloured glass and woodwork also adds cost. Casing, soft close and internals are all optional costs which may not be needed for your sliding wardrobe and although we believe they are great value, there may be alternatives you can look at.

Can I save and retrieve designs for a future date?

You can save all of your designs on My Sliding Wardrobe and all you need to do this is your email address. Once saved, we will email you a unique pin and you can then retrieve your designs at any future date using the email address provided and pin. You can then adjust your design as necessary and re-save or order and pay for your new sliding wardrobe. This can be useful when you are designing and purchasing sliding wardrobes for multiple rooms or just want to look at different styles and options.

How can I order things not available on the website?

We can generally design and produce anything for a sliding wardrobe, however we have had to consolidate that down to a sensible range on the My Sliding Wardrobe website. If you would like to enquire about anything not available through the website please contact us between 08:00 and 22:00, 7 days a week, 365 days a year and we will be happy to help and quote you accordingly.

Order delivery

Receive your order by Christmas

For guaranteed delivery before Christmas, orders must be placed by the end of November at the latest. Orders placed in December will most likely be delivered in January, although we will always do our best to try and accommodate reasonable requests. Our Christmas shutdown starts on the last Friday before Christmas Day and ends on the first Monday after New Years Day. Our phone line however remains open 365 days a year.

Where do you deliver to and how much does it cost?

We deliver to all of mainland UK and we offer this as free delivery for the overwhelming majority of locations. For further information on our professional free delivery service, please see our Delivery Information.

How do you arrange and manage my delivery?

We use a selection of specialist couriers giving us access to the UK's leading furniture delivery experts to deliver your sliding wardrobe order. Once our courier has collected your order from us, they will make contact with you to propose and agree delivery dates and an am or pm time slot on your agreed day. This means you can carry on with your life without worrying about missing your delivery.

How long will my delivery take and will you ever try and deliver my order when I am not in?

Your delivery will typically be made between 10 and 15 working days of order, however it can often be quicker than this or occasionally take longer depending on the circumstances. We will always do everything we can to deliver your order as quickly as we can and no matter when the delivery is, we will always agree the date with you first. We don’t simply turn up without agreeing with you in advance as it is a waste of everyone’s time.

Do you always bring my order into the room of my choice?

Our delivery specialists will always provide a professional delivery service where they will bring the whole order into the room of your choice. For further information on our professional free delivery service, please see our Delivery Information.

How do you deal with the rare event of any delivery damages?

Orders are to be checked by you on delivery and on the very rare occasion something has been damaged during transit, the item in question will go back on the delivery van to be returned to our factory. The items will then be repaired or replaced and re-delivered at our cost as quickly as possible. You can find out more about our damage policies in our Warranty Information.

Installing your Sliding Wardrobe

How easy is it for me to fit the soft close pack?

The soft close devices are pre-fitted to the tops of the applicable doors and so all that needs to be fitted is the positioner (if applicable) and triggers which both fit into the top track. This does not take long to do, however it is important that the triggers and positioner are fitted in the correct place, allowing the doors to close at the right point. We will always send you detailed instructions within the order confirmation email on how to fit the soft close pack.

Do you offer an installation service?

Unfortunately we do not currently offer an installation service at this time, however this is something we may look to offer in the future. The overwhelming majority of our customers fit themselves to keep costs down and because fitting our sliding wardrobes is made so simple to do. If you are not comfortable doing this then we recommend using a local joiner, carpenter or 'handyman/woman' or alternatively you can source a BiKBBI registered installer using this link.

 

What preparation should I do before my order is delivered

On ordering with us, you will be issued with a clear and simple installation guide for anything you have purchased. As a general rule before receiving your order, you would first cut any skirting, dado rail, picture rail or coving on the wall as necessary to accommodate the track and sliding doors. You would then make good the wall and decorate the inside of the sliding wardrobe opening as desired. If you plan for the floor finish (such as carpet) to be removed prior to fitting the sliding wardrobe, then this could also be done in advance of the delivery.

In what order do I install my sliding wardrobe?

On ordering with us, you will be issued with a clear and simple installation guide for anything you have purchased. As a general rule once receiving your order and checking the order is correct, you would first fit your end panel casing boards, then the internals and then any remaining casing boards (assuming you have any of these on your order). You would then fit the top track, any soft close catches and door positioners (if applicable), then the bottom track and then finally insert the sliding doors in to position.

How easy is it for me to install the sliding wardrobe?

As the sliding doors and track are all made to measure and cut to size, installation of the track set and sliding doors is very simple and can normally be done within an hour with 2 people. We will always send you detailed instructions within the order confirmation email on how to fit the track and doors.

How easy is it for me to install casing and internals?

Installing casing and internals is still a straight forward 2-person job but can take around half a day to do and does require at least one of the installers to have some basic DIY skills. Much of the woodwork and hanging rails are sent oversized (length only as width is always fixed), which means some cutting may be required during the installation to get the perfect fit in your sliding wardrobe opening. We will always send you detailed instructions within the order confirmation email on how to fit the casing and internals.

Order aftercare

Can I change my order once it has been placed?

All orders are bespoke and are custom made to measure so we cannot unfortunately offer any returns or refunds on items which meet the specification set out on your order, however if you want to change something on your order and it hasn’t yet been manufactured, at our discretion we will always do our best to accommodate your request. You can find out more about our damage policies in our Warranty Information.

What do I do if I have damaged my sliding wardrobe after delivery?

Where customer damages are identified after the order has been delivered and accepted, we will either send out the replacement components, or items such as sliding doors or track at cost as part of our customer first, non-profit aftercare policy. You can find out more about our damage policies in our Warranty Information.

What do I do if the order has arrived faulty, incorrect or damaged?

In the unlikely event that damages are caused during transit prior to delivery of your order or the items do not meet the specification set out on order, the non-conformance is to be notified to us, the delivery driver and on the delivery paperwork before the goods are accepted and the affected items retained by the driver to return to our factory. We will then replace and re-deliver the items as quickly as possible. You can find out more about our damage policies in our Warranty Information.

What do I do if I believe I have a warranty issue?

Where there is a warranty claim, we are to be notified in writing along with photographs and a detailed description of the issue. We will then either send out replacement components or arrange for the item to be returned to the factory for inspection and retention or repair then re-delivery. Alternatively, subject to the claim being successful, we will replace the item in question without inspection, collecting the faulty item from you as the replacement item is delivered. You can find out more about our damage policies in our Warranty Information.

Design your Sliding Wardrobe - Information Points

Where will your sliding wardrobe go?

Your wardrobe can either go between two walls, against just 1 left hand wall, against just 1 right hand wall or in the middle of a room against no walls. We will supply you with a 61cm x 280cm end panel casing board for any wardrobe side not against a wall.

What space will your sliding wardrobe run in?

We need to know the width and height of the opening you want to use for your sliding wardrobe and this space will incorporate everything we supply to you including any casing. We recommend reviewing our measurement guide before you do this.

Do you require casing?

You do not need casing boards to fit sliding doors but you may prefer the look of casing or have walls that are not plumb or floors which are not level and want to use the casing to help correct this. It is also advisable to order floor casing if you are having a floor finish including carpets fitted after the sliding wardrobes have been installed. The casing is made up boards which are 95mm deep, 18mm thick and 2800mm long and sit within the opening dimensions provided.

How does your room appear?

You can change the colour of the walls and floor in the room above to match as closely as you can to your own room. This will help you get a real feel for how the sliding doors you design will actually look in your room.

How many sliding doors will you require?

We will automatically select the optimum number of doors for your order, however you can choose to have less (larger width) or more (smaller width) doors to suit your taste, design and any access restrictions.

How should your framework and casing appear?

You can change the colour of your metal framework and track to one of 9 colours and if applicable, change the colour of your casing to one of 4 colours. Track is always cut to the opening width, however casing is delivered oversized.

How should your sliding wardrobe appear?

You can now customise your wardrobe to whatever door design and colour option you like with over 2 million unique variations for every door. You can create one design for the doors on the rear track and another for the doors on the front track.

What sliding door style will you require?

You can select one of 6 designs for each door ranging from single panel doors which are the most economical to designs with up to 3 split bars across the door, splitting it into different panels.

How should your sliding doors be finished?

You can select one of 37 colour options for every panel in your door design ranging from clear mirror which is the most economical through to tinted mirror, our standard coloured glass and woodwork and our premium selection of coloured glass and woodwork.

Do you need interiors for your wardrobe?

You can order your new wardrobe either with internal shelving and rails or without. If you do want internals, there are 3 designs to choose from, each available in 3 colours and they will fit the full width and height of your opening. All of our internals have a depth of 46cm which gives a minimum overall wardrobe depth of 55cm when they are selected and combined with casing and track. Most internal components will be delivered oversized so they can be trimmed to suit your opening. All shelf stacks have a finished width of 40cm with the exception of Oklahoma where it is 60cm.

Would you like to add soft close doors to your order?

You can add a soft close pack to your order which allows the left doors to softly close left and the right doors to softly close right. The pack includes a mixture of soft close devices pre-fitted to these doors and door positioners for any middle doors.

How to retrieve a saved design

To retrieve a previously saved design, please enter the pin we emailed to you and the email address we sent it to when you saved your design. If you cannot find this information, please feel free to contact us and we will assist you.

Still need help?

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